The focus of the workshop is on doing a proper needs analysis by integrating strategic needs using the Workplace Skills Plan and Business Plan as a working document. The workshop will guide the group through a simple process to determine strategic needs before the training program is implemented; through the identification of strategic needs, pre- assessment and then determining the true ROI once the training program has been implemented.

Who should attend: Training professionals, training managers, training consultants, skills development facilitators, and line managers

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This comprehensive and practically focused workshop is designed to enable change team members to successfully lead their organisations through incremental and transformational change by equipping them with the critical skills and frameworks for the successful management of people change as, organisations do not change, people do. Change team members will be able to build and customise change management plans for sponsorship, mobilisation, communication and best practice to maximise the collective benefits for all involved in the change, and minimise the risk of the implementation failure, by successfully dealing with the people side of change, not just the business side.

Who should attend: Change management team members and leaders from all disciplines and levels within the organisation, HRD, OD and HR Specialists.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

During September 2011 the CCMA Guidelines for misconduct arbitrations were published in the Government Gazette. With effect from 1 January 2012, a Commissioner ought to take these guidelines into account when conducting an arbitration relating to a dismissal for misconduct. It will therefore become invaluable for delegates who appear in the CCMA to have a comprehensive understanding of these guidelines. This workshop will, amongst other things, enable you to understand what evidence will be considered by a Commissioner arbitrating an unfair dismissal dispute relating to misconduct, placing you in a position to identify what evidence you should be specifically presenting and focusing upon at the arbitration proceedings. A thorough knowledge of the Guidelines will also allow you to more easily determine whether a review to the Labour Court is justified, and assist you in formulating such a review application to the Labour Court.

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za

This is a practical workshop that gives you several toolkits to design a remuneration strategy and policy that will drive and underpin organisation strategies. This course is designed to understand the principles and design of remuneration strategy. It will outline some of the toolkits that could be used in this as well as the trends and lessons learnt. You will leave with practical methodologies that can be applied immediately.

Who should attend: 

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This comprehensive and practically focused workshop is designed to enable change team members to successfully lead their organisations through incremental and transformational change by equipping them with the critical skills and frameworks for the successful management of people change as, organisations do not change, people do. Change team members will be able to build and customise change management plans for sponsorship, mobilisation, communication and best practice to maximise the collective benefits for all involved in the change, and minimise the risk of the implementation failure, by successfully dealing with the people side of change, not just the business side.

Who should attend: Change management team members and leaders from all disciplines and levels within the organisation, HRD, OD and HR Specialists.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Human resource metrics is a major contemporary business capability, possibly the single most important and contemporary of HR competencies. Metrics entail the ability to apply analytical tools to personnel situations, including quantitative, strategic and financial analysis tools. The kinds of strategic and financial skills taught through this HR metrics workshop enable practitioners to propel human resource management to the core of organisational boardrooms and strategic imperatives.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This is a practical workshop that gives you several toolkits to design a remuneration strategy and policy that will drive and underpin organisation strategies. This course is designed to understand the principles and design of remuneration strategy. It will outline some of the toolkits that could be used in this as well as the trends and lessons learnt. You will leave with practical methodologies that can be applied immediately.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This practical two-day workshop brought to you by Knowledge Resources and 21st Century will provide delegates with an opportunity to tackle salary structuring (i.e. pay scales) and package tax structuring. The following modules will be covered: Salary Structuring and Implementing Total Package: Tax Effective structuring.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

The Brand Positioning Workshop introduces delegates to the new management thinking and tools required to successfully position and manage brands today and tomorrow. The workshop draws from diverse disciplines of management, creativity, social science and technology to create a holistic approach to this core aspect of brand strategy and management. Delegates will leave the two-day workshop, which is built on the foundation of the acclaimed Brand Master class Workshops, with a methodology and a set of tools that they can immediately apply in the positioning and management of their own brands.

Who should attend: Chief executive officers, Chief operating officers, Chief brand officer / marketing directors, Corporate strategists, Brand strategists / brand managers, Marketing managers, Creative agency account managers / account planners, PR account managers / PR strategists, and Market researchers.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Join Knowledge Resources on this one-day Recruitment Seminar for 2012 which provides you with everything you need to develop successful recruitment and resourcing strategies. This seminar will feature some of the industry’s best speakers and leading case studies guaranteed to assist your organisation with creating an inspired and cost-effective approach to recruitment.

For more information please contact:

Name: Magdeline Matlatse
Telephone: +27 (0) 11 880 8540
Email: magdeline@knowres.co.za

Effective recruitment and selection is the first vital step in building a winning team. One of the most important decisions a company can make is to select the right people, for the right jobs and that will fit in with the culture of your business. Companies need to make sure that the great deal of time and money spent on screening, interviewing and selecting potential candidates actually delivers high-quality people that produce the desired results! Attend this seminar to make sure you have the selection tools, processes and competencies to ensure a successful hire! Topics to be tackled include: • Integrating personnel selection with strategic human resource management Selection to build the talent pipeline, not just fill a vacancy • The law and selection • Selection best practices • Making interviewing more effective • Creating and measuring return on selection • The truth will reveal itself – CV and reference checking • Ethical considerations in selection • Selecting for the new world of work! • • Technology and employee selection • The power of EQ and social intelligence in the selection process • And more! Hear from Absa, African Bank, Nestle, and more!

Who should attend: Managers and supervisors involved in selection; Selection specialists; HR and Personnel Practitioners; Talent Managers;

For more information please contact:

Name: Debbie Atwell
Telephone: 083 651 1664
Email: debbie@knowres.co.za

Call centres are continuing to evolve and adding new contact centre channels of communication as well as technologies. Competition has also increased exponentially and the entire customer landscape is changing. The best call centres help in delivering a customer experience that attracts customers and their long-term loyalty and support. Knowledge Resources is presenting the call centre conference where industry leaders will share case studies, strategies and tools to help you learn new ideas and gain practical advice guaranteed to help you in managing your call centre operations.

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za

An intensive, two-day experiential workshop where participants gain hugely in confidence, feel one metaphoric foot taller, and become a lot more powerful and influential. Arising from Peter Christie’s seminal, extremely popular and highly-rated Every Leader A Storyteller MBA elective at Wits Business School, initiated by him in 1995, the Storytelling for Leaders workshop is designed to develop a leader’s authenticity, spontaneity and creativity through the power of the spoken word through storytelling.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This practical two-day workshop brought to you by Knowledge Resources and 21st Century will provide delegates with an opportunity to tackle salary structuring (i.e. pay scales) and package tax structuring. The following modules will be covered: Salary Structuring and Implementing Total Package: Tax Effective structuring.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

The Brand Positioning Workshop introduces delegates to the new management thinking and tools required to successfully position and manage brands today and tomorrow. The workshop draws from diverse disciplines of management, creativity, social science and technology to create a holistic approach to this core aspect of brand strategy and management. Delegates will leave the two-day workshop, which is built on the foundation of the acclaimed Brand Master class Workshops, with a methodology and a set of tools that they can immediately apply in the positioning and management of their own brands.

Who should attend: Chief executive officers, Chief operating officers, Chief brand officer / marketing directors, Corporate strategists, Brand strategists / brand managers, Marketing managers, Creative agency account managers / account planners, PR account managers / PR strategists, and Market researchers.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

The Direct Marketing Conference & Workshop is taking place on 28 February – 1 March 2012 in Johannesburg. This conference offers a fantastic opportunity to hear dynamic content, future trends and interesting case studies from local direct marketing experts, top companies and international expert! INTERNATIONAL: Ernan Roman will conduct the pre-conference workshop on 28 February and participate in the conference. He is one of the leading authorities in Voice of Customer driven relationship marketing and is recognised as the industry pioneer who created three transformational methodologies: Integrated Direct Marketing, Opt-In Marketing and Voice of Customer Relationship Research. He was also inducted into the Marketing Hall of Fame in October 2011.

For more information please contact:

Name: Maureen du Toit
Telephone: 0832266657
Email: maureen@knowres.co.za

Attend this one-day workshop and learn the 3-step process for achieving unprecedented customer engagement. The 3-step relationship marketing process will teach you how to use voice of customer insights to truly engage customers across online, social and traditional media, and achieve double-digit increases in response and revenue. Detailed case studies from innovative companies will demonstrate the bottom-line results achieved by these leading marketers. • Using Voice of Customer Insights to drive your CRM strategies • Creating powerful opt-in databases. • Increasing the power and yield of your Web, Social and Multichannel Marketing. PS: This workshop is the pre-conference workshop for the Direct Marketing Conference, taking place 29 February - 1 March 2012. Contact us for more information on this exciting event featuring top direct marketing experts, ground-breaking topics, case studies and much more!

For more information please contact:

Name: Maureen du Toit
Telephone: 0832266657
Email: maureen@knowres.co.za

Money is tight, but people will spend if they see value. To succeed, marketers must learn the new expectations of consumers for personalised and relevant social and multichannel marketing. Attend this one-day workshop in CAPE TOWN on Friday, 2 March 2012 and learn from international expert and author, Ernan Roman, the pioneer who literally wrote the book on preference-driven multichannel marketing. Ernan will teach you preference-based social and multichannel marketing strategies. These strategies will enable you to achieve extraordinary customer engagement and drive double-digit increases in revenue. Companies using this process have consistently achieved 10 - 35% increases in sales.

For more information please contact:

Name: Maureen du Toit
Telephone: 0832266657
Email: maureen@knowres.co.za

The focus of the workshop is on doing a proper needs analysis by integrating strategic needs using the Workplace Skills Plan and Business Plan as a working document. The workshop will guide the group through a simple process to determine strategic needs before the training program is implemented; through the identification of strategic needs, pre- assessment and then determining the true ROI once the training program has been implemented.

Who should attend: Training professionals, training managers, training consultants, skills development facilitators, and line managers

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Job evaluation is the systematic and objective process of comparing one job to another within an organisation to arrive at different job levels. It does so without looking at individual characteristics, personality or performance. Individual abilities and efforts may be taken into account and reflected in the employee’s earnings, but this is entirely different from the grading of the job. Job evaluation grades the job, not the person. Neither individual effort nor labour market conditions are taken into account when conducting the grading.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This year the SA Board for People Practices (SABPP), the HR professional body, and ETQA of HR learning provision for South Africa is celebrating its 30th anniversary. In celebrating this achievement and in support of the new SAQA policy on professional bodies, the board of SABPP implemented several new changes to advance the HR profession: A new strategy, called HR Voice to be the champion of the HR profession, rebranding of SABPP and the appointment of four high level HR professionals to provide professional products and services to the HR market. Moreover, a process has started to create HR standards and metrics for South Africa. SABPP is visiting Cape Town for our first Western Cape Provincial Summit, as part of a series of provincial summits throughout the country in order to build sustainable relationships at regional level. The purpose of the SABPP Western Cape Provincial Summit is to drive HR Excellence at provincial level, and to inspire and unite different stakeholders (companies, public sector, learning providers and other key role-players) in pursuit of HR excellence in creating a world-class province. The outcome of this summit is a position paper on HR Excellence in the Western Cape.

For more information please contact:

Name: Katie van der Schyff
Telephone: 011 880 8540
Email: katie@knowres.co.za

During September 2011 the CCMA Guidelines for misconduct arbitrations were published in the Government Gazette. With effect from 1 January 2012, a Commissioner ought to take these guidelines into account when conducting an arbitration relating to a dismissal for misconduct. It will therefore become invaluable for delegates who appear in the CCMA to have a comprehensive understanding of these guidelines. This workshop will, amongst other things, enable you to understand what evidence will be considered by a Commissioner arbitrating an unfair dismissal dispute relating to misconduct, placing you in a position to identify what evidence you should be specifically presenting and focusing upon at the arbitration proceedings. A thorough knowledge of the Guidelines will also allow you to more easily determine whether a review to the Labour Court is justified, and assist you in formulating such a review application to the Labour Court.

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za

During September 2011 the CCMA Guidelines for misconduct arbitrations were published in the Government Gazette. With effect from 1 January 2012, a Commissioner ought to take these guidelines into account when conducting an arbitration relating to a dismissal for misconduct. It will therefore become invaluable for delegates who appear in the CCMA to have a comprehensive understanding of these guidelines. This workshop will, amongst other things, enable you to understand what evidence will be considered by a Commissioner arbitrating an unfair dismissal dispute relating to misconduct, placing you in a position to identify what evidence you should be specifically presenting and focusing upon at the arbitration proceedings. A thorough knowledge of the Guidelines will also allow you to more easily determine whether a review to the Labour Court is justified, and assist you in formulating such a review application to the Labour Court

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za

On completion of this workshop participants will be able to outline the components of an integrated wellness programme for their organisation, delineate what are the integration points for their organisation, develop a business case for integration for their organisation, understand the local and global business trends for integration, determine the critical strategic priorities for the business, determine the resourcing, understanding the mapping and negotiation process of IOWP.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Job evaluation is the systematic and objective process of comparing one job to another within an organisation to arrive at different job levels. It does so without looking at individual characteristics, personality or performance. Individual abilities and efforts may be taken into account and reflected in the employee’s earnings, but this is entirely different from the grading of the job. Job evaluation grades the job, not the person. Neither individual effort nor labour market conditions are taken into account when conducting the grading.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Every company needs policies and procedures in order to operate efficiently, to avoid employee confusion and to adhere to legal and regulatory guidelines. Participants will cover the following in the two-day workshop: The purpose of and need for HR policies, the development and improvement of HR policies, writing effective policies and procedures, developing a roll-out plan and supporting communication strategy, monitoring compliance to HR policies and will partake in related group and personal exercises.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Knowledge Resources has put together the 3rd Annual HR Directors Conference 2012 exclusively designed for HR Directors. The Conference will focus on high-level, strategic issues that impact Strategic Human Capital Management now and specifically in the future. Come learn what the industry experts are doing within their organisations by listening to presentations from top local and international experts! John Boudreau, Professor of Management and Organisation, Marshall School of Business and Research Director, Centre for Effective Organisations, University of Southern California will be doing a presentation on Transformative HR: How great organisations use evidence-based change to drive sustainable advantage. By attending you will not only gain up-to-the-minute knowledge on various topics, but have ample opportunity to network and build professional relationships with delegates from various organisations.

Who should attend: HR Directors, Senior Managers, Senior Academics

For more information please contact:

Name: Katie van der Schyff
Telephone: 011 880 8540
Email: katie@knowres.co.za

Facilitated by international presenter and author, Dr Jonathan Passmore! This highly practical workshop will be for delegates interested in thinking about the use of coaching within their business and how they might take this to the next level. The session will draw upon research and best practice to explore criteria to evaluate where delegates are on their journey and make suggestions about what the next steps might be in building a coaching culture, from using coaching with senior executives, to using coaching as a management style to using coaching with partners. Key outcomes: At the end of the session delegates will: • Have a better understanding of the range of uses for coaching. • Be able to have a more informed approach to the appointment of external coaches • How to plan and implement an internal coaching training programme • How coaching can be used to support the strategic Human Resources agenda • A plan on what they will do to take coaching forward within their business The session will explore five layers of coaching culture. Each layer has a series of elements including best practice advice in terms of implementing different aspects of coaching culture. Delegates will be encouraged to think about their own organisation’s practice and how these practices can be improved at each level.

Who should attend: This session is for managers and HR staff with responsibility for coaching practice in their organisation.

For more information please contact:

Name: Debbie Atwell
Telephone: 083 651 1664
Email: debbie@knowres.co.za

During this workshop Tatiana will explore a new theory of developmental coaching and will experiment with a new developmental framework that can be applied immediately to your coaching practice. The most complex and puzzling aspects of human nature will be the focus of our discussions and, as a result, will become much more accessible and even fun to engage with. The workshop is based on material Tatiana’s new book Developmental Coaching: Working with the Self. Key outcomes • Participants will be stretched in terms of understanding important aspects of human nature and development • They will be able to use a new developmental framework in order to identify an appropriate individual approach to each client • By the end of the day they may have a better rationale for some of their own coaching interventions • On the whole they will become more developmentally-minded coaches

For more information please contact:

Name: Debbie Atwell
Telephone: 083 651 1664
Email: debbie@knowres.co.za

Knowledge Resources proudly presents the Coaching and Mentoring Conference 2012 taking place 27-28 March 2012, with two preconference workshops taking place on 26 March 2012 featuring International Presenters - Dr Jonathan Passmore and Dr Tatiana Bachkirova! The conference taking place 27-28 March will feature key topics such as: • Building an integrated approach to coaching practice – Dr Jonathan Passmore, University of East London UK • Developmental approach and making yourself a better coach – Dr. Tatiana Bachkirova, Oxford Brookes University UK • Coaching as a driver of innovation and sustainable performance • High performance team coaching • Linking coaching and mentoring to organisational strategy • Coaching and mentoring as enabler of integrating talent • Supervision in Coaching • State of coaching in SA • Coaching leaders: 7 “P” tools to propel change • Evaluating the impact of coaching and mentoring programme • Burnout and the coaching relationship • The use of assessments in coaching • Productive presencing - ways to help your coachee manage their energy and attention at work • Accelerating management development – grooming next generation leaders: A mentorship case study • Self-Mastery coaching: A critical element in talent management • And more!

For more information please contact:

Name: Debbie Atwell
Telephone: 083 651 1664
Email: debbie@knowres.co.za

On completion of this workshop participants will be able to outline the components of an integrated wellness programme for their organisation, delineate what are the integration points for their organisation, develop a business case for integration for their organisation, understand the local and global business trends for integration, determine the critical strategic priorities for the business, determine the resourcing, understanding the mapping and negotiation process of IOWP.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

This workshop provides an integrated framework that indicates the link between ROI measurement and related processes such as training needs analysis, ROI methodology and ratios, performance management and the Workplace Skills Plan. The workshop is created for people who are interested in measuring the return on investment (ROI) of training interventions. It describes the process for ROI data collection, ratios, and how to use these ratios to demonstrate the contribution of training interventions to business performance in tangible financial terms.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

very company needs policies and procedures in order to operate efficiently, to avoid employee confusion and to adhere to legal and regulatory guidelines. Participants will cover the following in the two-day workshop: The purpose of and need for HR policies, the development and improvement of HR policies, writing effective policies and procedures, developing a roll-out plan and supporting communication strategy, monitoring compliance to HR policies and will partake in related group and personal exercises.

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

Human resource metrics is a major contemporary business capability, possibly the single most important and contemporary of HR competencies. Metrics entail the ability to apply analytical tools to personnel situations, including quantitative, strategic and financial analysis tools. The kinds of strategic and financial skills taught through this HR metrics workshop enable practitioners to propel human resource management to the core of organisational boardrooms and strategic imperatives

For more information please contact:

Name: Siphiwe Mashoene
Telephone: 011 880 8540
Email: siphiwe@knowres.co.za

During September 2011 the CCMA Guidelines for misconduct arbitrations were published in the Government Gazette. With effect from 1 January 2012, a Commissioner ought to take these guidelines into account when conducting an arbitration relating to a dismissal for misconduct. It will therefore become invaluable for delegates who appear in the CCMA to have a comprehensive understanding of these guidelines. This workshop will, amongst other things, enable you to understand what evidence will be considered by a Commissioner arbitrating an unfair dismissal dispute relating to misconduct, placing you in a position to identify what evidence you should be specifically presenting and focusing upon at the arbitration proceedings. A thorough knowledge of the Guidelines will also allow you to more easily determine whether a review to the Labour Court is justified, and assist you in formulating such a review application to the Labour Court

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za

During September 2011 the CCMA Guidelines for misconduct arbitrations were published in the Government Gazette. With effect from 1 January 2012, a Commissioner ought to take these guidelines into account when conducting an arbitration relating to a dismissal for misconduct. It will therefore become invaluable for delegates who appear in the CCMA to have a comprehensive understanding of these guidelines. This workshop will, amongst other things, enable you to understand what evidence will be considered by a Commissioner arbitrating an unfair dismissal dispute relating to misconduct, placing you in a position to identify what evidence you should be specifically presenting and focusing upon at the arbitration proceedings. A thorough knowledge of the Guidelines will also allow you to more easily determine whether a review to the Labour Court is justified, and assist you in formulating such a review application to the Labour Court

For more information please contact:

Name: Gugu Mazibuko
Telephone: 011 880 8540
Email: gugum@knowres.co.za